Refund and Return Policy
At ACE Ultra Premium, we want you to be completely satisfied with your purchase. If you have any issues with your order, we’re here to help.
Returns
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Due to the nature of our products, we do not accept returns on opened or used items for health and safety reasons.
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Unopened and unused products can be returned within 7 days of delivery for a full refund or exchange, provided they are in original, unopened condition.
Refunds
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Refunds will only be issued for unopened and unused products returned within 7 days of delivery.
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If your product is damaged or defective upon arrival, please contact us immediately. We will offer a replacement or a full refund, depending on the situation.
How to Request a Return or Refund:
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Contact our customer support team at support@aceultrapremium.com within 7 days of receiving your order. Please include your order number and details of the issue.
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If your return is approved, we’ll provide you with instructions on how to return the product.
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Once we receive the returned item and confirm its condition, we will process your refund within 7 business days.
Exchanges
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If you receive a damaged or defective item, we are happy to offer an exchange for the same product, or you can choose a different item based on availability.
Shipping Costs
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Shipping costs for returns are the responsibility of the customer unless the product is defective or incorrect.
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We recommend using a trackable shipping service for returns to ensure the item arrives safely.